Caccao Platform Terms of Use

1. Presentation

Welcome to Caccao, a B2B SaaS platform operated by Caccao LTDA, registered under CNPJ No. 55.794.841/0001-00, headquartered at Rua Doutor Celso Dario Guimarães, 73, Jardim Morumbi, São Paulo/SP, ZIP Code 05.655-030 ("Caccao", "we", "our").

These Terms of Use ("Terms") govern the use of the Caccao platform ("Platform") and all its functionalities accessible via browser, intended for business clients and their authorized users ("User(s)" or "Client(s)").

By accessing, registering, or using the Platform, you declare that you have read, understood, and fully accepted these Terms, as well as Caccao's Privacy Policy.

2. Service Description

Caccao is a SaaS platform that helps companies map the networking of their employees, investors, and advisors to identify potential clients and discover who can make a Warm Intro, enabling a more efficient and contextualized prospecting process, different from traditional sales outbound.

Access to the Platform is provided exclusively via browser and made available through paid subscription.

3. Eligibility and Registration

• Use of the Platform is restricted to legal entities (client companies) and the employees, investors, and partners authorized by them.
• The Client is responsible for ensuring that users registered in their account have authorization to access the Platform.
• When creating an account, the User must provide true, complete, and up-to-date information.
• Caccao may, at any time, suspend or terminate accounts that use false information, violate these Terms, or cause harm to the Platform or third parties.

4. Platform Access and Use

Caccao grants the Client a non-exclusive, non-transferable, and revocable license to use the Platform, according to the contracted plan.

The User commits to:

• Use the Platform only for legitimate business purposes and in accordance with applicable legislation;
• Not copy, distribute, modify, reverse engineer, decompile, extract data, exploit commercially, resell, or sublicense access;
• Not employ automation, scripts, or scraping techniques that could compromise the Platform's performance;
• Not use the system to send spam, unsolicited messages, or for any illegal practice;
• Keep their access credentials (login and password) confidential and immediately notify Caccao in case of suspected misuse.

Improper use may result in immediate account suspension, without prejudice to other applicable legal measures.

5. Plans, Payments and Cancellation

• Plans are made available through monthly paid subscription in Brazilian Reais (BRL), processed via Stripe.
• The Client may request cancellation of the subscription with 30 days prior notice, without penalty fees.
• After cancellation, access will remain active until the end of the current billing cycle.
• Detailed commercial conditions — including amounts, taxes, and adjustments — are treated exclusively in the Service Agreement executed during service contracting with each Client.

6. Confidentiality and Data

Caccao and the Client commit to keeping confidential all information and data processed during use of the Platform, as provided in the Contract and Privacy Policy.

Caccao processes data provided by the Client, acting as a processor when performing personal data processing on their behalf, in accordance with the General Data Protection Law (LGPD).

Data is used exclusively for executing Platform functionalities and is not shared with third parties without authorization.

7. Intellectual Property

All content, interface, design, source code, algorithms, database structure, AI models, trademarks, and other elements that make up the Platform are the exclusive property of Caccao, protected by Brazilian copyright and industrial property laws.

Nothing in these Terms grants the User any property rights or license beyond the limited use described in section 4.

It is expressly prohibited to copy, reproduce, alter, distribute, create derivative works, or commercially exploit any part of the Platform without prior written authorization from Caccao.

8. Availability and Updates

• Caccao strives to keep the Platform available continuously and securely, but does not guarantee uninterrupted availability.
• Eventual maintenance, updates, or technical failures may cause temporary unavailability, without this generating a right to compensation.
• Caccao may launch new features, update, or discontinue resources at its discretion, aiming for service improvements.

9. Responsibilities of Parties

Caccao's responsibilities:

• Ensure the security and confidentiality of processed data;
• Guarantee the Platform's functioning according to its value proposition;
• Provide basic technical support by email at contato@caccao.me.

Client and User responsibilities:

• Ensure proper and legal use of the Platform;
• Provide correct information and maintain confidentiality of credentials;
• Be responsible for any data, information, or content entered into the Platform;
• Refrain from using Caccao for illicit, unethical purposes, or that may harm third parties.

Caccao is not responsible for:

• Actions or omissions by users that violate these Terms or current legislation;
• Losses resulting from temporary unavailability, network failures, or events beyond the company's reasonable control;
• Content, data, or business decisions made by the Client based on information displayed on the Platform.

10. Support and Communication

Technical support and official communications from Caccao will be conducted by email at contato@caccao.me.

Caccao may also send relevant notifications by email or within the Platform itself.

It is the User's responsibility to keep their contact information up to date.

11. Changes to Terms of Use

Caccao may change these Terms at any time, by publishing the updated version in the "Terms of Use" area of the website https://caccao.me.

Relevant changes will be communicated in advance by email or system notification.

Continued use of the Platform after the update will be interpreted as acceptance of the new conditions.

12. Final Provisions

• These Terms coexist with the Service Agreement signed with the Client; in case of conflict, the Agreement shall prevail.
• If any clause of these Terms is deemed invalid or unenforceable, the others shall remain in full force.
• Failure to exercise any right provided in these Terms does not imply waiver and may be required at any time.